Booking guide
The most important info for your booking
To help you find your way around our new ticket store quickly and to ensure that your booking is transmitted completely and securely, we explain the new registration process step by step here:
Select room category
1.
In the first step, please select the desired room category. Example: If you are alone, choose a single room or shared room; if there are two of you, a double room, etc.
IMPORTANT: A separate booking must be made for EACH room!
Click on the relevant pictogram to go to the next step.
2.
Select package
On this page you define how many people in your room will take part in the event with or without workshops.
Select either 2x Poler Package, 1x Poler Package and 1x NON-Poler or 2x NON-Poler and add the desired tickets by clicking on "Add to basket".
If you would like detailed information (services included, room category, facilities) about the respective ticket, please click on the pictogram.
3.
Additional services
In this step, you now have the option of adding additional services to your booking. For example, you have the option of booking extra nights before and/or after the event.
For some room categories, upgrades (e.g. suite with sea view) are also offered in this step.
Click on "next >" to proceed to the next step.
Shopping basket
4.
Please check your order again now. Do you have the correct number of tickets/packages in your shopping basket, depending on the room category you have selected? Are any extra nights booked (before/after) the event displayed?
If you have a promo code (from your dance studio), don't forget to redeem it now under "Enter a promo code".
If you would like to tell us anything else (e.g. non-binding customer request), please place your text under "Add a note".
Click on "Checkout" to proceed to the next step.
Invoice recipient
5.
All required data of the invoice recipient must be entered in this form under "Delivery details". Only one invoice can be issued per room!
After clicking on "Continue", important information about the ticket receipt will be displayed again under "Delivery method".
Click on "Continue" again and you will receive information on payment by invoice.
When you click on "Continue" for the last time, you must accept the terms and conditions and the privacy policy.
On the right-hand side of the order overview, you will once again find a summary of your booking and can enter a discount code (promo code) or redeem a gift card (i.e. a previously purchased or received voucher).
If you have more than one voucher that you would like to redeem, please contact us before booking at: shop@polecamp.eu
Once you have completed everything and checked it again, please click on "Place order and pay" in the last step.
Finalise booking / Tickets
6.
After a successful booking, you will see a confirmation message on the website. Shortly afterwards you will receive two emails from us. The first is the "summary" of your order.
The second e-mail "Last step to get your tickets" is particularly important! This contains a link for entering all participant details (for the room you have booked). To do this, click on "Get your tickets".
Select tickets
7.
In this step, the tickets are created for ALL persons in the room. Therefore, select the number of people for your booked room under "Quantity" and then click on "Checkout" (e.g. quantity 2 for a double room, quantity 4 for a four-bed room, etc.).
During this process there are of course no further costs for you, as you have already received the total amount of your booking by e-mail.
ATTENTION: This process can only be carried out ONCE per order number (according to "Summary of your order"). Therefore, please ensure that all data is entered correctly!
From this step you can also display the mini shopping basket. Simply click on the shopping basket symbol.
IMPORTANT: To stay in the booking process, close the mini shopping basket by clicking on "> Shopping basket / Cart" or by clicking on the page. Do NOT click on "View shopping basket".
You can proceed to the next step by clicking on "next >".
Participant data
8.
All data must now be entered for each person in your room. We need this information for the event & hotel check-in and to create your ticket.
IMPORTANT: Please enter the person who made the order/booking as the first participant and is therefore the invoice recipient.
Order number
9.
So that we can allocate your ticket and your booking internally, there is a field in the form for your "Order No.". You will find this in the "Summary of your order" email we send you.
IMPORTANT: The order number must be added to the ticket details of each participant!
Next ticket
10.
The booking process can only be finalised once all participant details for the room in question have been entered. By clicking on "Next ticket", you can personalise the ticket for another person and add their details.
Finalise booking
11.
Almost done! Now click on "Next" one last time so that all participant data is transferred to us and your registration is complete.
You can now download your tickets directly from the website and will also receive them by e-mail after a few minutes.
In the next few days we will send you an e-mail with a download link to your invoice. You will find a summary of your entire order/booking and all payment instructions for transferring the total amount.
